Only orders that have yet to be shipped are eligible for cancellation.

Due to the nature of the products we cannot accept returns.

Since our products are handmade, the size, variation in colour and shape may vary a bit from the product pictured. It is the beauty of handmade. The colours and scents may fade a bit over time and oils do have a shelf life, so we recommend that you use your soaps within one year of your purchase.

We want our customers to be happy with their purchase, so if you are not satisfied with our products, email us for possible arrangements.

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at whitegablesathoperiver@gmail.com.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at whitegablesathoperiver@gmail.com and send your item to: 18 Broadway Rd, Hope River, PE, C0A 1E0, Canada.

To return your product, you should mail your product to: 18 Broadway Rd, Hope River, PE, C0A 1E0, Canada.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an package over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.